Customer loyalty practice
Loyal customers drive profitable growth. As true and simple as that sounds, creating a culture that drives customer loyalty is hard to do. While every organization has pockets of excellence, most struggle with chronic inconsistency across locations, teams, and even individuals. How do you get every person’s heart, mind, and energy focused on consistently delighting you customers? At FranklinCovey, we know how to apply the core principles of effectiveness to transform your culture from the inside out.
http://www.franklincovey.com/tc/solutions/customer-loyalty-solutions
Education practice
Help young people acquire the decision-making skills to meet the challenges of education, family relationships, dating, and addictive substances, and to gain greater control of their lives.
Execution practice
Provides you with practical processes to know what the Wildly Important Goals are and how to achieve them, how to track success, and how to be accountable for results.
http://www.franklincovey.com/blog/category/the-4-disciplines-of-execution
http://www.4dxbook.com/
Leadership practice
The Leadership Modular Series provides today’s management leaders a new mind-set, skill-set, and tool-set for leading individuals– and 21st-century organizations–to greatness. The series comprises seven stand- alone training and development modules, each of which teaches a specific set of imperatives that leaders can apply immediately to create a work environment that addresses the needs of the knowledge worker.
http://www.franklincovey.com/tc/solutions/leadership-solutions
Productivity practice
The 5 Choices to Extraordinary Productivity combines timeless principles with current neuroscience research and thinking to help you better manage your decisions, attention, and energy so you can consistently make choices that create extraordinary value for yourself and your organization. Without these skills, you risk getting buries alive by your workload and burned out by your on-demand schedule. By leveraging these skills, you will fulfill your potential for extraordinary productivity throughout your work and life.
Sales performance practice
Sales isn’t about selling. It’s about helping clients succeed. We provide a refreshing “get real” approach that delivers the what-to-do and how-to-do for mutual seller/buyer benefits. Through consulting, training, and coaching, we help sales leaders and sales people act as genuine trusted business advisors who are all about getting real, creative value, and helping clients succeed.
The speed of trust practice
Leading at the Speed of Trust is a highly interactive workshop that engages leaders at all levels in the real work of identifying and closing the trust gaps that exist in your organization. instead of paying outrageous “trust Taxes,” your organization can begin to realize “Trust Dividends.” Doing business at the “speed of trust” dramatically lowers costs, speeds up result, and increases profits and influence.
Customer case studies
1. Frito-Lay Case Study: http://franklincoveyresearch.org/video/fritolay/frito_lay_short.html
2. Marriott Case Study:http://www.4dxbook.com/#/videos/case-studies/